Payment Request Creation Issue
Resolved
Sep 22, 2026 at 11:33am UTC
The issue affecting the creation of new payment requests has been resolved. Payment requests are creating normally again. We have also added additional safeguards to prevent the form from appearing successful when a request has not been saved.
Affected services
Updated
Sep 22, 2026 at 11:04am UTC
A fix has been deployed for the payment request creation issue. We are monitoring the workflow to confirm that new payment requests are being created successfully.
Affected services
Created
Sep 22, 2026 at 10:04am UTC
We are investigating an issue where some users may be unable to create new payment requests. In affected cases, submitting a payment request may close the form without creating the record.
We are actively working on a fix and will provide an update once more information is available.
Affected services