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Resolved

Payment Request Creation Issue

Sep 22, 2026 at 10:04am UTC
Affected services
Platform Services
Payment Processing

Resolved
Sep 22, 2026 at 11:33am UTC

The issue affecting the creation of new payment requests has been resolved. Payment requests are creating normally again. We have also added additional safeguards to prevent the form from appearing successful when a request has not been saved.

Updated
Sep 22, 2026 at 11:04am UTC

A fix has been deployed for the payment request creation issue. We are monitoring the workflow to confirm that new payment requests are being created successfully.

Created
Sep 22, 2026 at 10:04am UTC

We are investigating an issue where some users may be unable to create new payment requests. In affected cases, submitting a payment request may close the form without creating the record.

We are actively working on a fix and will provide an update once more information is available.